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Error: Sync & Save is already running under another user account.

← Problems
You will receive this error if an instance of Sync & Save is already running under a different user account.

In order to run Sync & Save under the current logged in user, you will need to close the existing instance of Sync & Save:
  • Open Task Manager (type "Task Manager" in the search box of the Start menu).

  • Click "Show processes from all users."

  • Switch to the Processes tab and find the SyncAndSave.exe process.

  • If the User Name listed next to the SyncAndSave.exe process is different than the current user then there are two options:
    1. Switch users to the listed user and close Sync & Save normally (preferred).
    2. End the process by selecting the process and clicking End Process.

  • If the User Name listed next to the SyncAndSave.exe process is the same as the currently logged in user there is only one option:
    1. End the process by selecting the process and clicking End Process.

Sync & Save is not designed as a multi-user application. The files that store job configuration are shared between all sessions/instances so if two users (the task scheduler should be thought of as a user) were to edit the configuration of the same job at the same time, the last user to save the job would overwrite the changes made by the previous user.

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