When the user attempts to start the application, the SyncAndSave.exe process starts, but no user interface is displayed. If Task Manager is used to attempt to end the process, the process does not stop. If the user attempts to start the application again, an additional SyncAndSave.exe process starts up, but no user interface is displayed.
This problem has been observed when the following anti-virus applications are installed:
- Avast Free Antivirus
- Manually scan the install directory of Sync & Save (C:\Program Files (x86)\doForms\Sync And Save or C:\Program Files\doForms\Sync And Save) to make sure no viruses are present.
- Add the Sync & Save install directory to the list of exceptions for for the anti-virus program.